Customer Support Agent (Japanese)

Job description

The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you! 

You’ll be the first point of contact for our customers, ensuring they receive the highest standard of care every time they interact with us. You’ll use your excellent communication skills to answer queries via chat and email, always being friendly and welcoming.You’ll liaise with internal and external stakeholders to resolve issues as quickly as possible, thrive at multitasking and have the ability to manage expectations. You will have a strong eye for detail and the technical skills to adapt to a multitude of new and evolving systems. 

Requirements

What we expect of you:  

  • Native Japanese language knowledge, written and verbal
  • Excellent English language knowledge, written and verbal
  • Experience managing demanding customers and hunger for finding solutions
  • Highly skilled with computer and new technologies
  • Outstanding communication skills and an eye for detail
  • Basic knowledge of cryptocurrencies is highly beneficial
  • Understanding of sportsbook or casino products is beneficial

What you can expect of us:

 

  • A fun, fast and fair workplace
  • Competitive pay
  • A work environment that welcomes your ideas and suggestions, big or small
  • The best work parties and events
  • SportID
  • Unique personal development opportunities within the company
  • Flexible holiday structure and sick pay
  • Multiple possibilities to attend conferences and events
  • No corporate BS
  • Comfortable offices with plenty of fruit, drinks and good vibes

 

This role involves working shifts, weekends and some unsociable hours. During the interview the working pattern will be communicated.
If you are a student, flexible working hours can be agreed upon the interview.

 

 

If you feel you belong with us, please apply now!