Customer Support Agent ( Japanese)

Job description

The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!

You’ll be the first point of contact for our customers, ensuring they receive the highest standard of care every time they interact with us. You’ll utilise your excellent communication skills to answer queries via Live Chat and email. Liaising with internal and external stakeholders to resolve issues as quickly as possible, you’ll be adept at multitasking and have the ability to manage expectations. You will have a strong eye for detail and the technical skills to adapt to a multitude of new and evolving systems.

Requirements

What we expect of you:


  • Native Japanese language knowledge
  • Excellent English language knowledge
  • Experience managing demanding customers
  • Excellent computer skills
  • Excellent communication skills and an eye for detail
  • Basic knowledge of bitcoin and casino products is beneficial


What you can expect of us:


  • A fun, fast and fair workplace
  • Competitive pay
  • A work environment that welcomes your ideas and suggestions, big or small
  • The best work parties and events
  • A company gym membership at one of the largest gyms in Estonia
  • Unique personal development opportunities within the company
  • Flexible holiday structure and sick pay
  • Multiple possibilities to attend conferences and events
  • No corporate BS
  • Comfortable offices with plenty of fruit, drinks and good vibes


This role involves working shifts, weekends and some unsociable hours. During the interview the working pattern will be communicated.

If you feel you belong with us, please apply now!