Customer Support Agent ( Estonian, English and Russian)

Job description

The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including Bitcasino.io and Sportsbet.io. We pride ourselves on keeping our customers firmly at the centre of our universe and always working by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!

 

You'll be an essential member of the Casino Support Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.


Job Responsibilities:


  • Answer queries via Live Chat and email


Requirements

What we expect of you:

  • Experience managing demanding customers
  • Excellent computer skills
  • Excellent communications skills and an eye for detail
  • Excellent written English and Estonian/Russian  language knowledge

Beneficial skills

  • Multitasking
  • a strong eye for detail
  • Estonian or Russian would be beneficial

 

What you can expect of us:

 

  • A fun, fair and fast work place
  • Competitive pay
  • A work environment that welcomes your ideas and suggestions, big or small
  • The best work parties and events
  • A company gym membership at one of the largest gyms in Estonia
  • Unique personal development opportunities within the company
  • Flexible holiday structure and sick pay
  • Multiple possibilities to attend conferences and events
  • No corporate BS
  • Comfortable offices with plenty of fruit, drinks and good vibes

 

If you feel you belong with us, please apply now!