Customer Assurance and Payments Agent(Chinese/English)

Job description

The pioneers of the crypto gaming universe, The Coingaming Group was founded in 2014 and operates the world’s leading Bitcoin-focused iGaming brands, including and We pride ourselves on keeping our customers firmly at the centre of our universe and everyone involved in our operation works by our mantra of fun, fast and fair. The Coingaming Group is not your average corporate company. If you’re curious, creative and have a flair for innovation then get in touch, we’re waiting for you!


You'll be an essential member of the Player Assurance Team, providing an unbeatable experience for our clients. Together with Support and Fraud Teams You will help to monitor and process payments, verify players integrity and take risk-based case decisions. The business is expanding rapidly - we're adding new payment channels while conquering new markets and disrupting the industry already with fastest signup flow and less-than-minute withdrawals - putting our customers at the heart of everything we do.


Job responsibilities:


  • Customer account reviews and following procedures associated with it
  • Processing withdrawals and approving deposits into the system
  • Reviewing customer KYC cases and make necessary decisions
  • Looking for Fraudulent cases or possible abuses, reviewing customers for promotional eligibility
  • Work closely with other department by replying on their queries and assisting with department associated cases
  • Escalate any suspicions or concerns in AML capacity
  • Tracking flow of information in multiple sources and taking necessary action

What we expect of you:

  • Excellent communication and computer skills
  • Hawk-eye attention to detail
  • Previous experience in a Customer or Financial services environment, ideally online gaming setting
  • Super multitasking abilities
  • Team-player mentality
  • An excellent command of Chinese and English language

What you can expect of us:


  • A fun, fair and fast work place
  • Competitive pay
  • A work environment that welcomes your ideas and suggestions, no matter if they’re big or small
  • The best work parties and events
  • A company gym membership at one of the largest gyms in Estonia
  • Unique personal development opportunities within the company
  • Flexible holiday structure and sick pay
  • Multiple possibilities to attend conferences and events
  • No corporate BS
  • Comfortable offices with plenty of food, drink and good vibes


Additional info: This role involves working shifts, weekends and some unsociable hours. During the interview the working pattern will be communicated.


If you feel you belong with us, please apply now